Our client in Coal Resources operates one of Australia’s largest underground metallurgical coal mines, in the heart of Queensland’s Bowen Basin. As contractor engagement continued to grow, one of the business’s greatest operational strengths also became one of its biggest administrative challenges: giving contractors fast, secure access to the information and systems they needed to get to work.
As the site’s contractor footprint expanded, creating a smarter, more consistent way to manage that engagement became critical to supporting safety, governance and efficient operations.
Like many resource operations managing a growing contractor workforce, our coal mining client had outgrown its manual onboarding processes. Contractor information, access requests and approvals were scattered across emails and disconnected systems, making it hard to maintain consistency or control. As a result, the business often experienced:
To support safe, compliant and efficient operations, our client needed we were briefed to create a centralised, secure way to manage contractor engagement end-to-end.
Our coal mining client wanted a secure Contractor Portal to become the front door for every contractor engagement – centralising onboarding, access requests and approvals in one place. Successful delivery would mean faster onboarding, stronger governance and a more consistent, professional experience for every contractor working on site.
PlanB delivered a Microsoft Power Platform solution using Power Pages, Power Apps and Power Automate to create a secure, self-service Contractor Portal with automated workflows.
The approach focused on more than digitising a form; it was about giving a single, trusted front door for contractor engagement, backed by consistent governance and automation at every step.
The result was a faster, more consistent and better-governed approach to contractor engagement.
The best contractor experiences are built on simplicity, automation and secure access.
By replacing fragmented manual processes with a single digital platform, we improved efficiency while creating a scalable foundation for future growth.
Simplicity is the foundation. Automation is the accelerator.
“The Contractor Portal has fundamentally improved the way we engage with our contractors. What was once a fragmented, manual process is now a streamlined digital experience that has reduced administration, strengthened governance and made it significantly easier for contractors to access the information and systems they need.”
