Managed Services

Beyond support 
– into strategy

Make sure your Microsoft 365 investment delivers maximum value.

Need more than just a fix-it team?

As your ongoing support and strategic advisors, we bring deep Microsoft 365 expertise to work alongside your team for a minimum of X months. We anticipate challenges before they happen, uncover hidden opportunities and help you stay competitive, agile and always a step ahead.

What does this look like? We focus on maximising productivity while minimising inefficiencies, ensuring your Microsoft 365 investment works harder for you. Whether it’s optimising workflows, improving collaboration, or enhancing automation, we help you streamline operations and reduce costs – without compromising performance.

Microsoft 365 should be a powerhouse for your business – not just another system to maintain. 

With Plan B’s Managed Services, we ensure your investment drives productivity, efficiency and long-term growth.

Integrated, seamless, scalable.

Ongoing support that evolves with your business. Microsoft 365 isn’t static – neither is your business. As your needs grow, we ensure your technology scales with you.

Embedded in your team

Plan B doesn’t operate as an external service – we integrate with your team, gaining a deep understanding of how your business works. The more we know, the better our guidance. You know your business. We know Microsoft 365. It’s a winning combination

Plugged into your ticketing system

We connect directly to your systems for real-time ticket escalation, dedicated resources and extended support hours. Our structured Request Handling Protocol ensures issues are resolved quickly and efficiently to keep your team moving.

Continuous improvement 

A secure, efficient, and high-performing Microsoft 365 environment isn’t a one-and-done job – it requires ongoing optimisation. We keep your system running at its best, helping you eliminate low-value tasks and focus on high-impact opportunities that drive real business growth.

With 264,560+ hours of Microsoft 365 experience, we’ve seen it all – and solved it all.

Our team knows how to turn challenges into seamless solutions. Ready to put our expertise to work for you?

Roadmap for growth

More than maintenance – a roadmap for growth.

We don’t disappear once the project is live. We’re with you to ensure everything goes to plan. And if you want more than this, our Managed Services provide you with ongoing support. r you?

Ensure security & compliance 

Regular maintenance and governance keep your data protected and policies aligned.

Drive efficiency & automation 

We help you eliminate manual, time-consuming processes so your team can focus on what matters.

Plan for the future

We provide strategic insights to help you stay ahead of technology shifts and business challenges.

Support seamless transitions

Whether you’re migrating data, rolling out new features, or scaling operations, we ensure every change is smooth and disruption-free.

FAQ's

Curious about how we operate, what sets us apart, or just need proof that we know our stuff? (Spoiler: we do.) You’ll find the answers right here.

Still have questions? Get in touch – we thrive on tackling the tough ones.

What makes Plan B’s Managed Services different from traditional IT support?

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We go beyond basic troubleshooting – we embed ourselves in your team, working as strategic advisors to ensure Microsoft 365 is driving real business value. We anticipate challenges before they arise, optimise workflows and help you stay ahead of the curve.

How long is the commitment for Managed Services?

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Our minimum engagement period is 6 months, ensuring we can provide meaningful impact and long-term improvements to your Microsoft 365 environment. Beyond that, we can continue as long as the partnership is benefiting your business.

What kind of ongoing support do you provide?

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We provide real-time issue resolution, proactive maintenance and strategic guidance. Our support is integrated into your ticketing system for seamless escalation, dedicated resources, and extended support hours if needed.

How does PlanB integrate with our internal IT team?

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We don’t operate as an external service – we become part of your team, gaining a deep understanding of your business. The more we learn, the better we can tailor Microsoft 365 to work for you.

How do you ensure Microsoft 365 evolves with our business needs?

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We continuously monitor and refine your Microsoft 365 environment through Periodic Maintenance Tasks and Quarterly Insights Reports, helping you eliminate inefficiencies and capitalise on high-impact opportunities.

Can you help with security and compliance?

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Absolutely. We provide ongoing governance, security best practices and compliance checks to ensure your Microsoft 365 environment is secure and meets regulatory standards.

Do you offer automation and process optimisation?

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Yes. We help eliminate manual, time-consuming tasks by implementing automation and workflow improvements, allowing your team to focus on more strategic work.

What happens when we need to scale or transition to a new phase?

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We provide seamless support for scaling operations, migrating data and rolling out new features – ensuring a smooth transition with minimal disruption.