Professional Services

Microsoft 365, without the guesswork.

Your partner for seamless transformation on specific projects

Fast effective solutions – no fluff.

We don’t believe in quick fixes that don’t last or endless meetings that go nowhere. When you need a solution, we get straight to the point – identifying the core issue, eliminating roadblocks and delivering a clear, actionable plan to move your business forward with speed and precision.

Whether it’s streamlining workflows, enhancing collaboration, tightening security, or executing a seamless data migration, we make sure Microsoft 365 works for you, not the other way around. Our project-based approach is built for measurable impact – driving productivity, cutting costs and setting you up for long-term success.

Smart solutions. Seamless execution. Zero headaches. 

With Plan B, you’re not just reacting to challenges – you’re staying ahead of them. 

Microsoft 365. Maximised. 

You know your business, we know Microsoft 365. By working closely with your team, we create solutions that truly fit your needs and drive real results.

Collaboration

You know your business, we know Microsoft 365. By working closely with your team, we create solutions that truly fit your needs and drive real results.

Strategic alignment

We don’t just consult from the sidelines – we work alongside you, ensuring technology supports your goals, not the other way around.

Transparency

We keep it clear, honest and straightforward – no hidden agendas, no surprises, just full visibility into every step of the process.

Unmatched expertise

Get direct access to Microsoft Premier Support and AvePoint’s high-availability support mechanisms, ensuring fast, expert-level solutions when you need them most.

Support beyond ‘go-live’ 

We don’t disappear once the project is live. We’re with you to ensure everything goes to plan. And if you want more than this, our Managed Services provide you with ongoing support.

Project delivery framework

A structured yet flexible approach for seamless project execution:

With 20+ years of Microsoft 365 expertise, our consultants bring deep technical knowledge and real-world business solutions.

Ready to make M365 work smarter for you?

Discovery

We take the time to understand your organisation’s needs, challenges and goals – so we can deliver the right solution, not just any solution.

Design

We build a tailored blueprint that aligns with your business objectives, compliance requirements and user workflows.

Build

We develop and implement a robust, scalable solution that integrates seamlessly with your existing systems.

User adoption

Even the best solutions fall flat without adoption. We provide training, learning tools and a communication strategy to ensure a smooth transition. For anyone who joins later or needs a refresher, we leave behind self-serve resources to keep your team up to speed.

FAQ's

Frequently asked questions, Professional IT Services

What types of Microsoft 365 projects do you handle?

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We specialise in delivering project-based Microsoft 365 solutions - from workflow automation and security uplift, to collaboration tool deployment, data migrations, and full-scale system optimisation. Whether it’s a targeted improvement or a complete transformation, we’re here to help.

How is your approach different from other IT service providers?

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We skip the fluff and get straight to the solution. Our focus is on delivering fast, effective results with minimal disruption to your business. No endless meetings, no unnecessary delays – just clear strategies and seamless execution.

Do you offer ongoing support after project completion?

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Yes. While our professional services are project-based, we don’t leave you hanging after go-live. We provide post-implementation support to ensure everything runs smoothly. If you need long-term support, our Managed Services can help you scale and maintain your Microsoft 365 environment.

How do you ensure our business goals align with the IT solution?

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We take a strategic approach – every solution we implement is designed with your long-term business objectives in mind. We work closely with your team to ensure Microsoft 365 supports, rather than complicates, your operations.

How do you handle user adoption and training?

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A great solution is only effective if your team actually uses it. We provide comprehensive training, learning tools and communication strategies to ensure a smooth transition. Plus, we leave behind self-serve resources so new employees or those needing a refresher can get up to speed anytime.

Can you help with data migration?

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Absolutely. We handle seamless, secure data migrations, ensuring minimal disruption and maximum efficiency—whether you’re consolidating systems, preparing for a merger (M&A), or simply organising scattered data.

How do you ensure transparency in the project process?

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No hidden costs, no surprises. We provide full visibility into every step, keeping you informed with clear communication and honest timelines. You’ll always know what’s happening and why.

What level of Microsoft 365 expertise does your team have?

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Our team has over 130 years of combined experience delivering Microsoft 365 solutions across government, higher education, and the corporate sector. We hold more than 30 Microsoft certifications and have successfully led projects involving intranet design, workflow automation, security uplift, governance frameworks, and large-scale data migrations.

We’ve been a Microsoft Designated Partner for several years, with direct access to Microsoft Premier Support—ensuring priority escalation and expert guidance when it’s needed most. Our Director is also a Microsoft Certified Solutions Master - a prestigious certification held by only a handful of professionals in Australia and less than a hundred in the world.